FAQs
Frequently Asked Questions
We're here to help. Find answers to common questions about ordering, personalisation, shipping, care instructions and our embroidered keepsakes. If you can't find what you're looking for, please feel free to contact us and we'll be happy to assist.
Ordering & Personalisation
Can I personalise my order?
Yes. Most Bloom 88 pieces can be personalised with names, dates, initials, coordinates, Roman numerals or other meaningful details depending on the design selected.
Will I receive a proof before my order is embroidered?
Some designs include a proof preview before production, while others are embroidered based on the design shown in the product listing. If a proof is included, this will be clearly stated in the product description. If you have any questions before placing your order, please feel free to contact us.
Can I make changes after placing my order?
We can accommodate changes before production begins. Once embroidery has started, changes may no longer be possible.
Production & Turnaround
How long will my order take?
Most orders are completed within 1–3 business days. During busy periods, turnaround times may extend to 3–5 business days.
How long do MAMA keepsake appliqué orders take?
Once your fabric has been received, keepsake appliqué orders are generally completed within 3–5 business days.
Shipping
Do you ship Australia-wide?
Yes. We ship Australia-wide from Melbourne, Victoria.
How long does shipping take?
Standard Shipping: 3–5 business days
Express Shipping: 1–3 business days
Delivery times may vary depending on location and Australia Post network conditions.
Do you offer international shipping?
Yes. International delivery times vary by destination but generally take 10–14 business days.
Product & Sizing
What garments do you use?
We offer selected designs on premium garments chosen for comfort, durability and embroidery quality.
How do I choose the right size?
A size guide is available on each product page. If you're between sizes, we generally recommend sizing up for a more relaxed fit.
Returns & Exchanges
Can personalised items be returned?
As each item is custom-made specifically for you, personalised orders cannot be returned or exchanged for change of mind.
What if there is a problem with my order?
If your order arrives damaged or incorrect, please contact us within 7 days of delivery and we'll work with you to resolve the issue.
Care Instructions
How should I care for my embroidered garment?
We recommend turning garments inside out, washing on a cold gentle cycle and air drying in shade. Full care instructions can be found on our Care Guide page.
Gift Cards
Do Bloom 88 Gift Cards expire?
Bloom 88 Digital Gift Cards can be used across our online store and are delivered directly by email. Please refer to the gift card product page for current terms and conditions.
The Bloom 88 Difference
What makes Bloom 88 different?
At Bloom 88, we believe the most treasured gifts aren't always the most expensive ones — they're the ones that tell a story. Every piece is thoughtfully embroidered to celebrate meaningful memories, milestones and the people who matter most.
Still have a question?
We're always happy to help.
If you can't find the answer you're looking for, please get in touch and we'll do our best to assist. Whether you're choosing the perfect keepsake, personalising a meaningful gift or need help with an existing order, we're here for you.
Contact Us
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