Shipping Information
We know you're excited to receive your personalised keepsake, and we're honoured you've chosen Bloom 88 to create something so meaningful.
Every Bloom 88 piece is thoughtfully personalised, carefully embroidered and beautifully prepared in our Melbourne studio. Because each order is made especially for you, a little extra time is needed to ensure every detail meets our quality standards before it leaves our hands.
Below you'll find everything you need to know about processing, shipping and delivery.
Shipping Summary
| Processing Time | 3–5 business days |
| Rush Production | Available by approval only |
| Standard Shipping | Estimated 2–8 business days |
| Express Shipping | Estimated 1–3 business days |
| Tracking | Included with every order |
| Ships From | Melbourne, Victoria, Australia |
Business days are Monday to Friday and exclude Victorian public holidays.
Processing Your Order
Every Bloom 88 keepsake is personalised to order and individually embroidered with care.
Processing time: Please allow 3–5 business days for your personalised order to be made before dispatch. Shipping time is additional, with most orders completed within 2–3 business days.
This processing time allows us to carefully prepare your order, complete quality checks and ensure your keepsake is beautifully packaged before dispatch.
During particularly busy periods, including Christmas, Mother's Day, Father's Day, Valentine's Day and major promotional events, processing may take closer to 5 business days
If your order is expected to take longer than our standard processing timeframe, we'll contact you as soon as possible.
Rush Production
Need your keepsake sooner?
Where our production schedule allows, we offer Rush Production for customers with urgent deadlines.
Rush Production gives your order priority within our embroidery schedule and aims for dispatch within 1 business day once approved.
Please note:
- Rush Production is available by approval only.
- An additional Rush Production fee applies.
- Rush Production prioritises production only and does not include express shipping
- Express Shipping can be selected separately at checkout.
- Rush Production may not be available during peak periods or when production capacity has been reached.
- If you require your order by a specific date, please contact us before placing your order so we can confirm whether Rush Production is available.
Our goal is never to promise a date we cannot confidently meet.
Keepsakes Created from Your Baby Garments & Fabrics
Some Bloom 88 keepsakes are lovingly created using your own baby garments or sentimental fabrics.
Because every item is unique, additional preparation and careful handling are required before embroidery begins.
Production starts once your items have safely arrived at our Melbourne studio.
Please allow 5 business days from the date we receive your items for your keepsake to be completed.
If we require any clarification before production begins, we'll contact you promptly.
Shipping Within Australia
Bloom 88 proudly ships Australia-wide using Australia Post.
Standard Shipping: 2–8 business days
Express Shipping: 1–3 business days
Free standard shipping on Australian orders of $149 or more. Shipping charges for other orders, including express shipping, are calculated at checkout.
Delivery estimates begin after your order has been completed and dispatched, not from the date your order is placed.
While Australia Post provides estimated delivery timeframes, actual delivery times may vary depending on your location and seasonal demand.
International Shipping
International shipping is available to selected countries.
Delivery times vary depending on your destination, local postal services and customs processing.
Please note that any customs duties, import taxes or fees charged by your country are the responsibility of the customer.
Tracking Your Order
Once your order has been dispatched, you'll receive a shipping confirmation email with your Australia Post tracking number.
You can monitor your parcel's journey at any time using the tracking link provided.
Shipping Address
Please take a moment to carefully check your shipping details before completing your order.
If you notice an error after placing your order, please contact us as soon as possible.
We'll always do our best to update your address before your order is dispatched.
If a parcel is returned to us due to an incorrect or incomplete shipping address provided at checkout, additional shipping charges may apply to resend your order.
Order Changes
As every Bloom 88 keepsake is personalised especially for you, production begins shortly after your order is confirmed.
If you need to:
- Update your personalisation,
- Amend your order,
- Change your shipping address,
- Or make another change,
please contact us immediately.
We'll always do our best to assist before production begins.
Once production has commenced, changes may no longer be possible.
Delivery Delays
Once your parcel has been collected by Australia Post, delivery is managed by the carrier.
Occasionally, unexpected delays can occur due to:
- Severe weather
- Transport disruptions
- Public holidays
- Peak shipping periods
- Customs processing
- Other unforeseen circumstances
While these situations are outside our control, we'll gladly assist if you require support tracking your parcel.
Lost or Missing Parcels
If your parcel appears delayed or cannot be located, we recommend:
1. Checking your tracking information.
2. Looking around your property or nominated safe place.
3. Checking with members of your household or neighbours.
4. Contacting your local Australia Post office.
5. Contacting Bloom 88 if your parcel still cannot be located.
Where appropriate, we'll happily assist in lodging an enquiry with Australia Post.
If Australia Post confirms that your parcel has been lost in transit, we'll work with you to determine a fair resolution in accordance with Australian Consumer Law.
Damaged Parcels
If your parcel arrives damaged, please contact us within 7 days of delivery.
To help us investigate promptly, please include:
* your order number,
* clear photographs of the packaging,
* clear photographs of the product,
* and a brief description of the issue.
We'll review the information and work with you to provide an appropriate solution as quickly as possible.
Multiple Orders
Orders placed separately cannot always be combined into one shipment.
If you've placed multiple orders and would like them shipped together, please contact us as soon as possible. If your order has not yet been dispatched, we'll do our best to accommodate your request.
Contact Us
If you have any questions about your order or shipping, we'd love to help.
We aim to respond to all enquiries within 1 business day.
Thank You
Thank you for choosing Bloom 88.
It is a privilege to create something that celebrates your memories, your milestones and the people you love.
Every keepsake is stitched with care, carefully quality checked and beautifully packaged before leaving our Melbourne studio.
We hope your Bloom 88 keepsake becomes something you'll treasure for years to come.
Thank you for letting us be part of your story.