Returns & Refunds

We want you to feel completely confident when ordering from Bloom 88.

Every keepsake is thoughtfully personalised and created especially for you, which means our returns process differs from that of standard retail purchases.

Below you'll find everything you need to know about returns, refunds, replacements and remakes.

Nothing in this policy is intended to exclude or limit your rights under Australian Consumer Law.


Quick Summary

 
Change of mind ❌ Not accepted
Personalised products ❌ No change-of-mind returns or exchanges
Bloom 88 production error ✅ We'll make it right
Faulty items ✅ Covered under Australian Consumer Law
Order cancellation ✅ Before production begins only
Replacement keepsake ✅ May be offered at our discretion
Gift cards ❌ Non-refundable


Personalised Products

For the purpose of this policy, personalised products include any item customised with names, initials, dates, embroidery, custom wording, artwork, or keepsakes created using your own garments or sentimental fabrics.

Because every personalised keepsake is made especially for you, we are unable to accept returns, refunds or exchanges due to:

  • Change of mind
  • Incorrect size or fit selected
  • Incorrect colour selected
  • Incorrect spelling, names, dates or personalisation provided at checkout
  • Changes to personal preference after ordering
  • Event cancellations or no longer requiring the item

Please take a moment to carefully review your order before completing your purchase.

Personalisation Accuracy

Every Bloom 88 keepsake is embroidered exactly as entered during checkout.

Before production begins, we carefully review every order to ensure the personalisation details match the information submitted and that your design is prepared correctly for embroidery.

However, because personalisation may include names, nicknames, initials, meaningful words, abbreviations or words from different languages, we're unable to determine whether a particular spelling or wording is intentional.

Please carefully check all names, spelling, dates, punctuation and capitalisation before placing your order.

If you notice an error after placing your order, please contact us immediately. We'll always do our best to help if production has not yet begun.

Once production has commenced, changes may no longer be possible.

If We Make a Mistake

We take great pride in every keepsake we create.

If we’ve made an error with your order, please contact us as soon as possible after receiving your parcel, ideally within 7 days, so we can help promptly.

Examples include:

  • Incorrect personalisation compared with your order
  • Incorrect garment or colour supplied
  • Incorrect embroidery placement
  • Incorrect thread colour
  • Manufacturing faults or defects

Please include your order number and clear photographs of the issue so we can review it promptly.

Where appropriate, we'll provide a repair, replacement or refund.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

We accept change-of-mind cancellations before production begins. Once production has started, we cannot accept change-of-mind cancellations because your item is being made especially for you.

This does not limit your rights under Australian Consumer Law, including where an item is faulty or does not match the agreed order.

Replacement Keepsakes

We understand that mistakes can happen.

If incorrect personalisation, sizing or other information was provided when placing your order, we're unable to offer a refund or complimentary replacement.

However, where possible, we may offer a replacement keepsake at a reduced price as a gesture of goodwill.

Any goodwill replacement is offered at the sole discretion of Bloom 88 and assessed on a case-by-case basis.

Design Proofs

Some products include a design proof before production. Where a proof is provided, your approval confirms that all names, spelling, dates and design details are correct.

Once a proof has been approved and production has commenced, further changes may not be possible.

Gift Cards

Gift cards are non-refundable and cannot be redeemed for cash.

Need Help?

If you have any questions before placing your order, we're always happy to help.

Whether you need advice about sizing, colours, personalisation or turnaround times, please get in touch before ordering.

Email: info@bloom88co.com.au

We aim to respond within 1 business day.

Our Promise

Every Bloom 88 keepsake is created with care, carefully quality checked before dispatch and thoughtfully packaged in our Melbourne studio.

If something isn't right, we'll always take the time to listen, review your concern fairly and work with you towards an appropriate solution.

Thank you for trusting Bloom 88 to create something meaningful for you.